Service Level Agreement Template For Website Development

The developer can terminate this contract in the same way if necessary. The client agreed to allow the above developer to create, develop, test and host a website based on the above volume of work. The developer is committed to informing the company if there may be any risks or delays in appointments, resulting in delivery times and the presentation of the final site. By signing hereafter, the parties hereafter conclude a binding agreement on the development of internet services between them. PandaTip: You should develop a detailed work area as a separate document and have your client sign it. Pandadoc`s model library has a volume of working papers that you can use for this purpose. Unique Web Design Inc. is pleased to support its web hosting services with this service level agreement (“SLA”). This ALS is included in the customer`s agreement with us and has made it part of it. The terms that are not defined in this ALS have the definitions contained in the agreement.

The corrective measures described in this ALS are the client`s only and exclusive corrective action in favour of ALS. While we will not change these ALSs arbitrarily, we can do so from time to time. If we make a change to this ALS, we will notify the customer (for example. B by email or notification in the customer`s control area). The notification sets the effective date for any changes. It is important that the client completely checks ALS. Goldsboro Web Development`s mission is to provide an unprecedented standard of service and reliability in the hosting industry. Goldsboro Web Development guarantees a network operating time of 99.9%. Goldsboro Web Development Data Center uses redundant Cisco and Foundry components to eliminate individual error points. Our network is connected via redundant broadband carriers, which allows you, the customer, to always rely on a fast and reliable connection to our network.

Our computing center is equipped with a redundant CRAC, a battery current and a diesel power generator to ensure running time in all situations. Goldsboro Web Development ensures low network usage at all times in the event of major Internet routing problems such as a DDOS or DOS attack. If each customer has just under 99.9% of the time to operate the Goldsboro web development network, a credit will be added to the on-demand account. Network downtimes are defined as the inability to transfer or receive data due to the failure of goldsboro web development network devices. Goldsboro Web Development provides the affected server or shared account with a credit of 5% for each hour of downtime of more than 0.1% per month. No customer may receive credits of more than one month of service per server or shared account. Downtime is measured from the opening of a problem ticket by the affected customer until Goldsboro Web Development determines the problem to be solved, without scheduled maintenance. The client`s website does not contain any of the following options, unless a prior agreement has been reached between the two parties. This agreement on website development services is billed based on time and hardware.

The developer must charge every 30 days an invoice indicating all the hours and additional costs for which the customer is responsible. The customer agrees to pay each invoice within 30 days of receiving the developer. “Base Monthly Service Fee” consists exclusively of the monthly basic fee paid by the customer for the World Wide Myanmar service concerned and excludes any other fees that could be charged to the customer, including, for example and not restriction, installation fees, local loop fees, space rental fees, fees for additional services such as managed services , the use of incremental bandwidth or hard drives available at no additional cost under world Wide standard rates. , hourly assistance and other optional additional services.